Terms and Conditions
Introduction
This Privacy Policy governs the manner in which Memry Corporation Limited (“we”, “our”, “us”) collects, uses, maintains, and discloses information collected from users (“you”, “your”) of the Memry.io website (the “Site”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy is in compliance with the General Data Protection Regulation (GDPR) and applicable UK laws.
Who We Are
Memry Corporation Limited
The Towers, Brincliffe Crescent
Sheffield, United Kingdom
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@memry.io
Phone: +447429744007
1. Information We Collect
We may collect and process the following types of information:
Personal Identification Information: This includes, but is not limited to, your name, email address, postal address, phone number, and any other information you provide directly to us through forms on the Site or via email.
Usage Data: We may collect information about how you interact with our Site. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us improve our Site’s performance and functionality. You can choose to disable cookies in your browser settings, but this may affect the usability of the Site.
2. How We Use Your Information
We may use the information we collect from you in the following ways and always in full compliance with Privacy Laws:
To Provide and Manage Our Services: To process transactions, deliver services you request, and manage your account.
To Improve User Experience: To understand how our users interact with the Site, which helps us improve the content, layout, and overall user experience.
To Communicate with You: To respond to your inquiries, send you updates, and provide you with information about our services or important changes to our policies.
For Marketing Purposes: With your consent, we may send you promotional materials, newsletters, or other information about our services that we think may interest you. You can opt-out of receiving these communications at any time.
To Comply with Legal Obligations: To meet legal and regulatory requirements.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. This includes encryption, firewalls, secure socket layer (SSL) technology, and regular security assessments.
4. Sharing Your Information
We do not sell, trade, or rent your personal identification information.
We protect your rights to privacy under prevailing GDPR legislation.
5. Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by Memry.io. You may not copy, reproduce, or use our content without written permission.
6. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for any activity that occurs under your account.
7. Limitation of Liability
Memry.io will not be held liable for any damages arising from the use of this website or products, including indirect or consequential damages.
8. Changes to Terms
We reserve the right to update these terms at any time. Any changes will be posted on this page, and your continued use of the website will signify your acceptance of the updated terms.
For any questions, please contact us at support@Memry.io
Terms and Conditions of Use
For Memo and services provided by Memry Corporation related to the use of Memo.
The use of Memo raises important privacy considerations because in many cases, Memo is set up for a family member or for a patient who is unable to consistently make decisions regarding their own privacy and liberty issues.
Memry Corporation puts the legal rights and interests, as well as the safety of our users, foremost in all of our considerations.
The following terms and conditions are considerable in scope and are drafted to ensure that Memry Corporation has taken every reasonable step to ensure our users are fully informed, have the relevant legal rights to implement Memo for another person such as a family member or patient, and that all parties enjoy the very best protection of their rights and liberties.
The various Terms & Conditions have been listed below for your convenience.
Thanks,
The Memry Project Team.
MEMO CHILDREN’S & VISITORS’ PRIVACY STATEMENT
Description
Learn how MEMO protects the privacy of children and visitors, including what information is collected, how it’s used, and the safeguards in place to keep personal data secure.
Learn about:
- How children's and visitors' personal information is collected and protected
- Your privacy rights and how data is securely managed
- When consent is required and how to exercise your privacy choices
MEMO CAMERA, AUDIO & LOCATION SERVICES POLICY
Description
Understand how MEMO uses camera, microphone, and location services to enhance your experience while ensuring your privacy, security, and control over your data.
Learn about:
- When and why camera, microphone, and location access is requested
- How these features improve MEMO's functionality and user experience
- Your permissions, privacy controls, and how to manage access at any time
MEMO AUTHORITY, CAPACITY & REPRESENTATION POLICY
Description
Learn how MEMO ensures that individuals acting on behalf of another person have the appropriate authority, legal capacity, and permission to do so.
Learn about:
- Who can create or manage an account on someone else's behalf
- The legal authority and documentation that may be required
- Responsibilities of representatives and how MEMO protects users' rights
MEMO AI TRANSPARENCY & RESPONSIBLE AI STATEMENT
Description
Learn how MEMO uses artificial intelligence responsibly, ensuring transparency, fairness, privacy, and human oversight while supporting users and their care network.
Learn about:
- How AI features work and where human oversight is involved
- The principles guiding fairness, transparency, and accountability
- How your data is protected when AI-powered features are used
MEMO ACCEPTABLE USE POLICY
Description
Understand the rules and responsibilities for using MEMO safely, respectfully, and in a way that protects all users and the platform.
Learn about:
- What is considered acceptable and prohibited use of MEMO
- How misuse, abuse, or harmful activity is handled
- Your responsibilities for maintaining a safe community experience
MEMO COOKIE & TRACKING POLICY
Description
Learn how MEMO uses cookies and similar technologies to improve functionality, personalize your experience, and understand how our services are used.
Learn about:
- The types of cookies and tracking technologies we use
- How cookies improve performance, security, and user experience
- How to manage your cookie preferences and privacy settings
MEMO DATA PROCESSING AGREEMENT (DPA)
Description
Understand how MEMO processes personal data on behalf of customers, outlining our responsibilities, security measures, and compliance with applicable data protection laws.
Learn about:
- How personal data is processed and protected by MEMO
- Security measures and compliance with data protection regulations
- Roles, responsibilities, and obligations of both parties
MEMO DATA RETENTION & DELETION POLICY
Description
Learn how long MEMO keeps personal information, why data is retained, and how information is securely deleted when it is no longer needed.
Learn about:
- How long different types of data are retained
- When and how personal information is securely deleted
- Your options for requesting data deletion or account removal
MEMO FAMILY & CARER AGREEMENT
Description
Learn the roles, responsibilities, and expectations for family members and carers using MEMO to support the wellbeing, independence, and safety of a loved one.
Learn about:
- Responsibilities of family members and carers using MEMO
- Best practices for supporting and communicating with loved ones
- Privacy, consent, and respectful use of shared information
MEMO INFORMATION SECURITY POLICY
Description
Understand the measures MEMO takes to protect your information through industry-standard security practices, risk management, and continuous monitoring.
Learn about:
- How MEMO safeguards personal and sensitive information
- Security measures used to prevent unauthorized access and data loss
- How security risks, incidents, and vulnerabilities are managed
MEMO PROFESSIONAL USER AGREEMENT
Description
Learn the terms and responsibilities for healthcare professionals, support workers, and other authorized users accessing MEMO as part of their professional role.
Learn about:
- Responsibilities and obligations of professional users
- Appropriate access to client information and services
- Professional standards, confidentiality, and account security
MEMO SAFEGUARDING & EMERGENCY ESCALATION POLICY
Description
Understand how MEMO helps identify safeguarding concerns and outlines the steps taken when emergencies or situations requiring immediate attention arise.
Learn about:
- How safeguarding concerns are identified and managed
- When and how emergency situations are escalated
- The roles of carers, professionals, and emergency services in protecting users
MEMO TERMS OF USE (MASTER USER AGREEMENT)
Description
Learn the terms governing your use of MEMO, including your rights, responsibilities, and the conditions that apply when accessing our platform and services.
Learn about:
- Your rights and responsibilities as a MEMO user
- The terms, conditions, and limitations of using our services
- Account management, service updates, and dispute resolution
MEMRY CORPORATION LIMITED PRIVACY TERMS
Description
Learn how MEMRY Corporation Limited collects, uses, stores, and protects personal information while complying with applicable privacy and data protection laws.
Learn about:
- How personal information is collected, used, and protected
- Your privacy rights and how to exercise them
- How MEMRY complies with data protection regulations and industry standards
MEMRY VAULT PRIVACY POLICY
Description
Understand how MEMRY Vault securely stores, manages, and protects sensitive personal information while giving you control over who can access your data.
Learn about:
- How information is securely stored and encrypted in MEMRY Vault
- Who can access your data and how permissions are managed
- Your privacy controls, data sharing options, and security safeguards
Memry Privacy Notice
Description
Learn how MEMRY handles your personal information, including what data we collect, why we collect it, and the choices you have regarding your privacy.
Learn about:
- What personal information MEMRY collects and why
- How your data is used to deliver and improve our services
- Your privacy rights, choices, and how to contact us with questions
Compassionate digital companionship for dementia care, supporting families with dignity and NHS-approved resources.
- Made with care in the UK
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- 07429 744007
- support@memry.io
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